Customer Satisfaction Management & Measurement (CSMM) is a specialist unit of IMRB and the exclusive-member of Walker Information Global Network (WIGN) in the Indian subcontinent. Walker Information Global Network is the only international partnership dedicated exclusively to stakeholder measurement and management.

CSMM uses proprietary tools developed by Walker Information, the recognised pioneer in customer satisfaction. We provide strategic information services to leading Indian and multinational companies in diverse sectors, including financial services, hotels, telecommunications, retail, consumer products, automotive and engineering/industrial goods, to enhance customer loyalty amongst both end customers and trade channel customers, as well as to build employee commitment. Through high-powered analytics, CSMM helps to identify critical improvement areas for integration into customer retention and culture change strategies.  

We offer a comprehensive range of stakeholder products and services. To learn more about our products relating to Customer Satisfaction and Employee Commitment, please visit.  

Customer Relation Assessment (CRA) , at www.walkerinfo.com/products/cra

Employee Relationship Report (ERR), at www.walkerinfo.com/products/err

CSMM - An Indicative Client List

Aditya Birla Group American Express (TRS) ITC Bharti Cellular (Airtel) Bharti BT Internet ( Mantra Online) BHEL Ceylon Tobacco Cummins India Limited Deutsche Bank DHL Eicher Group

Electrolux GE Capital Services HCL Comnet Indian Oil Corporation Mahindra Holidays NOCIL Steel Authority of India SmithKline Beecham Consumer Healthcare Taj Group of Hotels Titan Industries Unilever (Central Asia & the Middle East)

Contact
Mr. Bhupendra Mathur
Sr. Vice President & Country Manager
209A Masjid Moth II
South Extension Part II
Delhi 110049
Direct Tel: +91-11-6259894
Tel : +91-11-6254523- 27
Fax : +91-11-6259891- 92
E-mail : bhupendra.mathur@imrbint.com