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Page No. |
| Table 1.1: |
Distribution Of Urban Population In Towns - 1991
|
9 |
| Table 1.2: |
Distribution of Class I towns by population strata - 1991
|
10 |
| Table 1.3: |
Population in top 23 Class I towns - 1991
|
10 |
| Table 1.4: |
Towns covered in this study to represent top 23 cities
|
11 |
| Table 1.5: |
Households in urban India by Socio-Economic Class - 1997
|
11 |
| Table 1.6: |
Households in >1 million population towns by Socio-Economic Class - 1997
|
12 |
| Table 1.7: |
Target Household Universe in Top 16 Cities-Estimated 1999
|
13 |
| Table 1.8: |
Target Establishments Universe in Top 16 Cities-Estimated 1999
|
15 |
| Table 1.9: |
Target Establishments in top 16 cities - By Business Category
|
17 |
| Table 2.1: |
Telephone owning households in Urban India and by Socio-Economic Class - In 1997
|
21 |
| Table 2.2: |
Distribution of telephone owning households in top 16 cities - By Town Class & by Socio-Economic Class - In 1997
|
22 |
| Table 2.3: |
Penetration of Telephone owning Households in top 16 cities - By Town Class & by Socio-Economic Class
|
22 |
| Table 2.4: |
Distribution of Television owning Households in top 16 cities - By Town Class & by socio-economic Class
|
23 |
| Table 2.5: |
Penetration of Television owning Households in top 16 cities - By Town Class & by Socio-Economic Class
|
24 |
| Table 2.6: |
Distribution of Cable connections in Households in top 16 cities - By Town Class & by Socio-Economic Class
|
25 |
| Table 2.7: |
Penetration of Cable connections in Households in top 16 cities - By Town Class & by Socio-Economic Class
|
25 |
| Table 2.8: |
Distribution of PCs in Households in top 16 cities - By Town Class & by Socio-Economic Class
|
26 |
| Table 2.9: |
Penetration of PCs in Households in top 16 cities - By Town Class & by Socio-Economic Class
|
27 |
| Table 2.10: |
Distribution of Internet connections in Households in top 16 cities - By Town Class & by Socio-Economic Class
|
28 |
| Table 2.11: |
Penetration of Internet in Households in top 16 cities - By Town Class & by Socio-Economic Class
|
29 |
| Table 2.12: |
Penetration of Internet in PC owning households in top 16 cities - By Town Class & by Socio-Economic Class
|
29 |
| Table 2.13: |
Distribution of Internet using households among households without Internet in top 16 cities - By Town Class & by Socio-economic Class
|
30 |
| Table 2.14: |
Penetration of Internet using households among households without Internet in top 16 cities - By Town Class & by Socio-Economic Class
|
31 |
| Table 2.15: |
Source of Internet access among not owning Internet at home
|
31 |
| Table 2.16: |
Summary of penetration of potential access surrogates for Internet among households in top 16 cities - By Town Class & by Socio-economic Class
|
32 |
| Table 3.1: |
Consumer durables ownership hierarchy amongst households in 16 cities - Overall and by socio-economic class
|
36 |
| Table 3.2: |
Reasons for acquiring a PC
|
37 |
|
Table 3.3:
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Reasons for acquiring a PC
|
37 |
|
Table 3.4:
|
Sales trends in Desktop PC to households - 1996-99
|
38 |
|
Table 3.5:
|
Stated Intention to buy PC & time frame for purchase
|
39 |
| Table 3.6: |
Maximum price willing to pay for PC |
40 |
| Table 3.7 |
Attributes associated with Internet-By owners & Non-owners |
40 |
| Table 3.8 |
Perceptions of the Internet among users & Non-users of Internet |
41 |
| Table 3.9: |
Intention to acquire Internet connection in near future |
42 |
| Table 3.10: |
Intention to acquire Internet - By PC owners & Non-owners |
42 |
| Table 3.11: |
Intention to acquire Internet - By town class |
42 |
| Table 3.12: |
Time frame for acquisition of Internet |
43 |
| Table 3.13: |
Motivations for acquiring Internet - Among existing Internet owners & Intending acquirers |
44 |
| Table 3.14: |
Potential acquirers' stated reasons |
44 |
| Table 3.15: |
Actual usage of Internet |
45 |
| Table 3.16: |
Likely usage of Internet by the potential acquirer |
46 |
| Table 3.17: |
Type of information sought |
46 |
| Table 3.18: |
Reasons for not acquiring an Internet connection |
48 |
| Table 3.19: |
Reasons for non-acquisition of Internet across cities |
48 |
| Table 3.20: |
Prime disadvantages perceived of Internet |
49 |
| Table 3.21: |
Disadvantage perceived by the Internet non-owners |
50 |
| Table 4.1: |
Pros and Cons of Internet through Cable |
55 |
| Table 4.2: |
Penetration of Cable across 16 cities |
56 |
| Table 4.3: |
Reasons for unwillingness to acquire cable connection |
57 |
| Table 4.3: |
Summary of penetration of Internet facilitating products-By town class & socio-economic class |
57 |
| Table 4.4: |
Penetration of Cable in major cities in India - All India statistics |
58 |
| Table 4.5: |
Cable penetration in urban areas in major Indian states |
58 |
| Table 4.6: |
Awareness of Internet through cable |
59 |
| Table 4.7: |
Awareness about Internet through cable |
59 |
| Table 4.8: |
Awareness among Internet Non-Owners |
59 |
| Table 4.9: |
Willingness to acquire Cable based Internet - PC owners & Non-owners |
60 |
| Table 4.10: |
Willingness to acquire Cable based Internet-Overall |
60 |
| Table 4.11: |
Consumer preference by connection type - Telephone or Cable |
61 |
| Table 4.12: |
Reason for those unwilling to buy Internet through cable |
61 |
| Table 4.13: |
Connection type preferred |
62 |
| Table 4.14: |
When willing to acquire Internet through cable? |
63 |
| Table 4.15: |
Preference for ISP among those intending to subscribe Internet |
64 |
| Table 4.16: |
Preference for Cable Modem - By price |
65 |
| Table 4.17: |
Preference for Set top box - By price |
66 |
| Table 4.18: |
Hourly subscription charges willing to pay |
67 |
| Table 4.19: |
Monthly rental charges willing to pay |
68 |
| Table 5.1: |
Number of Internet accounts @ home |
72 |
| Table 5.2: |
ISP subscribed to |
72 |
| Table 5.3: |
ISP subscribed to - By socio-economic classification |
73 |
| Table 5.4: |
Modem usage - by speed |
73 |
| Table 5.5: |
Browser software usage among respondents |
74 |
| Table 5.6: |
Distribution of Internet owners/users by age group - By Town Class |
75 |
| Table 5.7: |
Profile of Internet owning homes- By age x Home type and user numbers |
76 |
| Table 5.8: |
Internet users in households - By Gender |
76 |
| Table 5.9: |
Day of week when Internet used most in homes - By Town Class |
77 |
| Table 5.10: |
Time of day when Internet most used in homes |
78 |
| Table 5.11: |
Number of hours of Internet usage per week - By town class |
79 |
| Table 5.12: |
Internet usage |
79 |
| Table 5.13: |
Information sought on Internet |
80 |
| Table 5.14: |
Search engine usage |
80 |
| Table 5.15: |
Websites visited |
81 |
| Table 5.16: |
Problems faced by Internet users - By town class |
82 |
| Table 5.17: |
Owners of personal web site |
83 |
| Table 5.18: |
Source used for selection of Host Server |
83 |
| Table 5.19: |
Designing of web site |
84 |
| Table 5.20: |
Cost of installation incurred on a per annum basis |
84 |
| Table 5.21: |
Cost of subscription incurred on a per annum basis |
85 |
| Table 5.22: |
Cost of telephone charges incurred on a per annum basis |
86 |
| Table 6.1: |
Awareness of "E-commerce" among households |
88 |
| Table 6.2: |
Perception of "E-commerce" among households |
89 |
| Table 6.3: |
Awareness of buying & selling through Internet among households |
89 |
| Table 6.4: |
Willingness to buy through Internet among households |
90 |
| Table 6.5: |
Reasons for not wanting to buy through Internet |
91 |
| Table 6.6: |
Positive issues associated with buying over the Net. |
92 |
| Table 6.7: |
Products/services consumers could think of buying through Internet |
92 |
| Table 6.8: |
Products/ services already purchased through the Net. |
93 |
| Table 6.9: |
Purchase motivators for buying over Internet |
94 |
| Table 6.10 |
Current payment mechanisms |
94 |
| Table 6.11 |
Frequency of purchase |
95 |
| Table 6.12: |
Proportion of consumers buying through Mail-order & Tele-shopping |
95 |
| Table 6.13: |
Products/services bought through Mail order & Tele-shopping |
96 |
| Table 6.14: |
Speculative-market size for Business-to-consumer E-commerce in year 2001 |
98 |
| Table 7.1: |
IT usage in organisation - Perception of decision makers |
100 |
| Table 7.2: |
Perceived benefits of IT usage in organisation |
100 |
| Table 7.3: |
Penetration of Internet and related technologies |
101 |
| Table 7.4: |
How is Internet used in corporates? |
102 |
| Table 7.5: |
Penetration of electronic medium for various organisational processes |
102 |
| Table 7.6: |
Perceived role of E-commerce in organisation strategy |
103 |
| Table 7.7: |
Link between IT usage and likelihood of E-commerce usage |
104 |
| Table 7.8: |
Expectation of proportion contribution from E-commerce to total annual turnover in the next 2-5 years |
105 |
| Table 7.9: |
Average expectation of E-commerce revenues as % of company turnover in next 2/5 years by vertical segments |
106 |
| Table 8.1 |
Overall penetration of all IT/OA products |
108 |
| Table 8.2: |
Penetration of IT/networking product - By Town Class |
108 |
| Table 8.3: |
Penetration of IT/ networking products - By legal status |
109 |
| Table 8.4: |
Penetration of IT/ networking products -B y type |
109 |
| Table 8.5: |
Penetration of OA/communication products - By Town Class |
109 |
| Table 8.6 |
Penetration of OA/communication products - By Legal status |
110 |
| Table 8.7: |
Penetration of OA/communication products - By Type |
110 |
| Table 8.8: |
Distribution of establishments with Internet - By segments |
111 |
| Table 8.9: |
Penetration of Internet in establishments - By segments |
112 |
| Table 8.10: |
Penetration of Internet among PC owning establishment |
113 |
| Table 8.11: |
Number of Internet connection owned/establishment - By Town Class |
113 |
| Table 8.12: |
Number of Internet connection owned/establishment - By employee size |
114 |
| Table 8.13: |
Number of Internet connection owned/establishment - By business categories & legal status |
114 |
| Table 8.14: |
Number of Internet connection owned/establishment - By type |
114 |
| Table 8.15: |
Whether have at least intranet or extranet?- Overall |
115 |
| Table 8.16: |
Whether have at least Intranet/extranet? - By business categories |
115 |
| Table 8.17: |
Network facility used |
115 |
| Table 8.18: |
Mmode used for Internet access - By Business category |
116 |
| Table 8.19: |
Current ISP subscribed to - By Legal Status & Type |
117 |
| Table 8.20: |
Preferred ISP - By Town Class |
118 |
| Table 8.21: |
VSNL subscribers' willingness to switch to other ISPs |
118 |
| Table 8.22 |
Type of modem currently used |
119 |
| Table 8.23: |
Browser used - By Legal Status |
119 |
| Table 8.24: |
Security systems - By business categories |
120 |
| Table 8.25: |
Number of users per establishment - By Town Class |
121 |
| Table 8.26: |
Average number of users per establishment - By Business category |
121 |
| Table 8.27: |
Departments in establishment with access to Internet - by business categories |
123 |
| Table 8.28: |
Department using Internet the most |
124 |
| Table 8.29: |
Level of employees with access to Internet- By business categories |
125 |
| Table 8.30: |
Internet usage by day of week - By business categories |
127 |
| Table 8.31: |
Number of hours Internet used per week |
129 |
| Table 8.32: |
Purpose Internet used for by establishment - By Business category |
131 |
| Table 8.33: |
Problems faced in using Internet - By Town Class |
132 |
| Table 8.34: |
Preference for cable Internet connection - by town class |
133 |
| Table 8.35: |
Preference for cable Internet connection - By business categories |
134 |
| Table 8.36: |
Installation cost of Internet connection -By business categories |
135 |
| Table 8.37: |
Subscription cost of Internet connection - by business categories |
135 |
| Table 8.38: |
Telephone cost of Internet connection - By business categories |
136 |
| Table 9.1: |
Month od commencement of operations |
139 |
| Table 9.2: |
Earlier line of business of Kiosk owner |
139 |
| Table 9.3: |
Supplementary services offered by Kiosk |
140 |
| Table 9.4: |
Future services planned by Kiosk |
140 |
| Table 9.5: |
No of PC terminals at Kiosk |
141 |
| Table 9.6: |
Type of PCs owned by Kiosk |
141 |
| Table 9.7: |
Modem speed installed at Kiosk |
142 |
| Table 9.8: |
Browser used in Kios |
142 |
| Table 9.9: |
ISP subscribed to by Kiosk |
142 |
| Table 9.10: |
Problems faced by kiosks |
143 |
| Table.9.11: |
Claimed monthly revenues for a Kiosk |
144 |
| Table 9.12: |
Growth prospects seen for Kiosk business by owners |
145 |
| Table 9.13: |
Rate structure for Internet success |
145 |
| Table 9.14: |
Kiosk Membership trends |
145 |
| Table 9.15: |
Kiosk User profile |
146 |
| Table 9.16: |
Web site hit analysis of a few kiosks |
148 |
| Table 9.17: |
Portals used |
149 |
| Table 9.18: |
Most used e-mail sites |
149 |
| Table 9.19: |
Usage profile |
150 |
| Table 9.20: |
Type of sites visited |
150 |
| Table 9.21: |
E-mailing sites viisted |
151 |
| Table 9.22: |
Popular chat sites |
151 |
| Table 9.23: |
Search engines used |
152 |
| Table 10.1 |
Sources of information, entertainment and information |
155 |
