Privacy Policy

IMRB recognizes that you should have the right to know what data we collect about you, how the data we collect is used and what controls you have over that data. IMRB are in the business of operating, administering, and providing market research and Rewards to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour. This Privacy Policy applies to the information collected by IMRB International and its Group Companies for current and former consumers in connection with all the products, services, websites and web applications we offer on behalf of ourselves or others. Please read this Privacy Policy carefully and contact us if you have any questions or concerns. It is your responsibility to revisit this Privacy Policy to review any changes which may have been applied. Please refer to the ‘Key Terms’ section below which sets out the definitions for capitalized terms that are used in this Privacy Policy.

What information do IMRB collect?

IMRB may collect the following types of information:

Information you provide

IMRB receive and store the information you enter on our websites or web applications such as Prospect or you otherwise provide us in any other way, such as [demographic information, mobile phone number, consumer habits and email addresses].

Information from cookies

When you visit one of our websites or click on a banner advertisement on a third party’s website, IMRB may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

Log and other information

When you access one of our websites, emails, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Google, Yahoo!, and Outlook

Prospect may request permission to link with your Google, Yahoo, and/or Outlook account. If you grant the application permission to access your Google, Yahoo, and/or Outlook account, IMRB will collect information from your emails and account profile regarding purchase behaviour.

Your emails

The Prospect application may request permission to link with your email account. If you grant the application permission to access your email account, IMRB will have ‘read only’ access to your emails (including their content) and will automatically collect information from your emails about purchase transactions including receipts, details of what was purchased, the merchant from which the goods/services were purchased, the amount spent and the date of purchase. IMRB will do this by searching for specific search terms (such as names of known merchants) in your emails. Granting us access to your emails will enable us to collect more information about your purchases and allow you to earn more Rewards, but you do not have to grant us this access in order to use our service.

You should grant us this access only if you are comfortable with us having access to your emails. You can also revoke our access to your email account at any time by revoking Prospect in the Settings feature of your respective Google, Yahoo!, or Outlook account.

Surveys

The Prospect application may request permission to send you emails containing links to surveys in which IMRB would like you to participate, and may also present you with surveys within the application itself. If you participate in these surveys either within the application or clicking the link to the external survey, IMRB will collect your answers to the surveys.

Third parties

IMRB may receive information about you from third party companies that specialize in collecting publicly available information. This may include estimated demographic information and information from public registers such as [the Election Commission of India’s Electoral Register]. IMRB may link information about you that we collect from these third parties with other information that we collect about you.


How does IMRB use your information?

To manage your Account(s)

IMRB use the information that we collect to manage your Account(s). For example, IMRB use the information you provide us and the purchase information we collect to track, process, post and fulfil Rewards you earn [and to provide customer service]. In addition, IMRB may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. IMRB will do so by sending you emails and sending you notifications via text messaging

To contact you

IMRB may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as text messaging, in each case provided we are permitted by law to send these communications to you. IMRB may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our web applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy frequently in any case.

For market research purposes

IMRB use the information that we collect to provide clients with anonymous market research reports (for example, “What percentage of Males in the metropolitan cities buy Brand X products?”). [These reports only include aggregated information, and never include information which could be used to identify you].

To develop, evaluate, improve and deliver our products and services

IMRB use the information that we collect to develop, evaluate, improve and deliver our products and services. For example, if we learn from the information that we collect that certain brands or categories of products are highly valuable to Registered Users, we may offer more services or Rewards for those products.

Fulfil legal and regulatory requirements

IMRB may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights or property or our Registered Users

IMRB also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of IMRB International and its Group Companies, our Registered Users and others.


How do IMRB share your information?

Within our Group

IMRB share your information with our Group Companies and with Kantar. These companies may use this information and aggregate it with other data in their possession to create market research reports. The information that IMRB share with our Group Companies will be anonymised aggregate data only.

Third party research companies

IMRB may share your information (in aggregated form) with third-party market research companies who use your information to create anonymous market research reports based on the information we provide to them about you and information they collect from other sources.

Contests, sweepstakes and surveys

IMRB may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

IMRB engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to send email and analyse data, provide search results and links (including paid listings and links), and provide customer service. These service providers are allowed to access and use the information IMRB make available to them only as needed to perform their functions and for no other purposes.

Business transfers

If there is a change of control in IMRB (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business.

Protection of IMRB International and others

IMRB may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. IMRB may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of IMRB International, its Group Companies, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.

Security of Your Account

You should never share your Account password with anyone. If you feel your password has been compromised, you should change it immediately. After you have finished using our website(s), you should log out of your Account and exit your browser so that no unauthorized persons can use our website under your name or Account.

Collection of Information from Children

None of our products or services is intended for use or purchase by users under the age of 14. Accordingly, IMRB do not knowingly collect, either online or offline, information from users under the age of 14. If you believe that IMRB might have any information from any user under age 14, please contact us.

Where your information is stored

Your information may be stored and processed on our servers in India. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions (including India) may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using the Prospect service, you agree that IMRB may store, process and transfer your information as described in this Privacy Policy.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time so please review it frequently. IMRB will post any Privacy Policy changes on this page. If the changes are significant, we will [notify you via email or text messaging to the contact details we have on file. It remains the responsibility of you however to ensure you are aware of the current Privacy Policy. The Privacy Policy states at the top of the page the date on which it was last updated].


Key Terms

Account

- an Account is an account which you establish with IMRB.

Group Company

- Any company that is owned by, that owns, or that is under common control with, IMRB International

Registered User

- A Registered User is an individual or entity that registers to be a part of Prospect either through our website or a mobile application.

Rewards

- Rewards are the discounts, cash rebates, other cash rewards, points, and/or other awards that IMRB offer you as a Registered User.

Our website

- Any website that IMRB host or otherwise operate.

Cookies

- A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize you from previous visits. Cookies may store user preferences and other information.

Unsubscribe

To unsubscribe from all future emails, click the unsubscribe link in the welcome email or any subsequent emails from us. You may also email or write to us using the details set out below.

Contacting us

If you would like a copy of the information IMRB hold about you, would like to correct any information IMRB hold about you, or have any questions or concerns about this Privacy Policy, you can email us at:

reach-prospect@imrbint.com

or write to us at:

IMRB International
A Wing, Mhatre Pen Building,
Senapati Bapat Road,
Mumbai 400028